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Privacy Notice and Cookie Policy

Full Bed Hosts customer privacy notice.

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

Email: hello@fullbedhosts.com

 

Full Bed Hosts

8 Glasshouse Studios

Fryern Court Road 

Fordingbridge

SP6 1QX

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​​What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

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  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Credit reference information

  • Health and safety information

  • Account information

  • Information relating to loyalty programs

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Call recordings

  • Records of meetings and decisions

  • Identification documents

  • Information relating to compliments or complaints

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We collect or use the following information for the operation of customer accounts and guarantees:

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  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

 

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

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  • Names and contact information

  • Call recordings

  • Financial transaction information

  • Information relating to health and safety

 

We collect or use the following information for service updates or marketing purposes:

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  • Names and contact details

  • Addresses

  • Marketing preferences

 

We collect or use the following information to comply with legal requirements:

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  • Name

  • Contact information

  • Identification documents

  • Financial transaction information

  • Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

  • Health and safety information

 

Lawful bases

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Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legal obligation

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

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  • Consent

  • Contract

  • Legal obligation

 

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

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  • Consent

  • Contract

  • Legal obligation

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

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  • Consent

  • Contract

  • Legal obligation

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Our lawful bases for collecting or using personal information for legal requirements are:

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  • Consent

  • Contract

  • Legal obligation

  • Vital interests

  • Public task

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Where we get personal information from

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  • People directly and publicly available databases (from a variety of on/offline sources)

 

How long we keep information

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We keep information for as long as is necessary to fulfil either our duty or our legitimate interest in providing a valuable business service. We respect every data subjects right to privacy and do not sell or pass on this information unless duty bound as a legal requirement.

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Who we share information with​

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Others we share personal information with:

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  • Organisations we need to share information with for safeguarding reasons

  • Professional or legal advisors

  • Relevant regulatory authorities

  • External auditors or inspectors

  • Professional consultants

  • Organisations we’re legally obliged to share personal information with

  • Emergency services (where necessary)

  • Publicly on our website, social media or other marketing and information media (where appropriate)

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Your data protection rights

Under data protection law, you have rights including:

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Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: August 2024

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